Refund Policy

Nothing is payable right now

Paid top-ups are not yet enabled. No card details are collected and no charges are made, so no refund can arise. If paid plans are introduced, the refund terms will be published here before any charge is taken.

Failed Consultations

If a consultation fails to generate, simply try again. Any tokens spent on a failed consultation are returned to your balance automatically.

Payment Processing & Duplicate Charges

No payment gateway is connected yet, so no payments can be processed and nothing can be charged. When paid plans launch, payments will be handled by a licensed Indonesian gateway via bank Virtual Account transfer and QRIS, and we will never store or have access to your bank account or payment credentials.

No charges are made during early access. If you ever believe you have been charged in error once paid plans exist, contact us within 7 days of the transaction and we will investigate and put it right.

Account Termination

We may suspend or terminate accounts that violate our Terms without notice or refund.

How to Request a Refund

For eligible cases (a demonstrable technical error on our part, a duplicate charge, or a payment that was deducted but not credited), contact us within 7 days of the transaction with your order reference and the email address on your account:

Email: admin@readmylove.id
WhatsApp: +62 851-2112-8287

Full contact details are on our Contact page. We usually reply within one business day.