Help Centre
Frequently Asked Questions
Everything you need to know about Read My Love, how it works, what you can ask, privacy, and how to get help
What is Read My Love?
A private place to make sense of what’s happening in your relationship. You share what’s on your heart, and you get warm, practical guidance grounded in the ancient Chinese methods of Bazi (八字) and the Chinese Horoscope, carrying the heart and method of Diany Pranata, a certified Family & Relationship Coach with 25+ years of experience.
How does it work?
You share your birth details and whatever is on your heart. Your Bazi (八字) and Chinese Horoscope are computed from them, and you get back warm, practical guidance written for your situation, including one clear, respectful next step you can actually try.
What are the consultations based on?
Every consultation is read from two ancient Chinese methods, Bazi (八字) and the Chinese Horoscope, computed from your birth date, time, and place. They reveal how you love and how you match the person who matters, whether a spouse, partner, child, ex, or parent, so the guidance fits your real situation.
How accurate are the consultations?
Your Bazi (八字) and Chinese Horoscope are computed precisely from your birth details, so your consultation reflects you and the person you love with real accuracy. Even so, think of it as a mirror, not a verdict: it helps you see your patterns and decide your next step, and a healthy relationship is still something you and your partner build together. It is intended for reflection and is not a substitute for professional medical, legal, financial, or psychological advice.
Does it cost anything?
Your first consultation is free. After that, each consultation uses tokens, which you can top up in the app. You always see the price before you pay.
What payment methods can I use?
QRIS (any e-wallet or banking app), bank Virtual Account transfer (BCA, BNI, BRI, Mandiri and more), and credit or debit card (Visa, Mastercard, JCB). Payments are processed by a payment gateway licensed by Bank Indonesia.
Can I get a refund?
If a consultation fails, its tokens go back to your balance automatically. For a duplicate charge, a technical error on our side, or a payment that was taken but not credited, contact us within 7 days and we will put it right. See our Refund Policy for details.
Is my birth data kept private?
Yes. Your data is used only to compute and generate your consultations, is stored securely, and is never sold. See our Privacy Policy for full details.
What languages are supported?
Consultations are available in English, Bahasa Indonesia, and 10+ other languages, and automatically match the language you select.
How do I get help or report a problem?
Tap Report a problem in Settings, message us on WhatsApp, or use the contact details below. We are happy to help with consultations, your account, or anything else.