Legal
Refund Policy
This policy explains when a payment for tokens can be refunded, and how to ask for it.
Failed Consultations
If a consultation fails to generate, simply try again. Any tokens spent on a failed consultation are returned to your balance automatically.
Payment Processing & Duplicate Charges
Payments are handled by a licensed Indonesian payment gateway via QRIS, bank Virtual Account transfer and card. We never store or have access to your bank account or card details.
If you believe you have been charged in error, or charged twice, contact us within 7 days of the transaction and we will investigate and put it right.
Account Termination
We may suspend or terminate accounts that violate our Terms without notice or refund.
How to Request a Refund
For eligible cases (a demonstrable technical error on our part, a duplicate charge, or a payment that was deducted but not credited), contact us within 7 days of the transaction with your order reference and the email address on your account:
Email: admin@readmylove.id
WhatsApp: +62 857-1453-0796
Full contact details are on our Contact page. We usually reply within one business day.